Privacy Policy

Shifa Organics

At Shifa Organics, your privacy, trust, and confidence matter deeply to us. This Privacy Policy explains how we collect, use, protect, and responsibly manage your personal information when you visit our website, interact with our content, or purchase our products.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information to provide you with a smooth, secure, and personalized experience:

a) Personal Information
  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order details and preferences

This information is collected only when you voluntarily provide it, such as during checkout, account creation, or customer support communication.

b) Automatically Collected Information
  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Cookies and tracking technologies

This helps us improve website performance, user experience, and marketing relevance.

2. How We Use Your Information

Your information is used responsibly and only for legitimate business purposes, including:

  • Processing and delivering your orders
  • Providing customer support and order updates
  • Improving our products, services, and website experience
  • Sending promotional offers, updates, or educational content (only if you opt in)
  • Running advertising campaigns on Google, Meta (Facebook/Instagram), and similar platforms
  • Ensuring security, fraud prevention, and legal compliance

We do not sell or rent your personal data to third parties.

3. Cookies & Tracking Technologies

Shifa Organics uses cookies, pixels, and similar technologies to:

  • Understand user behavior
  • Improve website functionality
  • Deliver relevant advertisements
  • Measure marketing performance

This may include tools such as Google Analytics, Meta Pixel, and similar advertising technologies.

You can manage or disable cookies through your browser settings at any time.

4. Advertising & Analytics (Google / Meta Compliance)

To support our marketing efforts, we may use third-party advertising services, including Google Ads and Meta Ads. These platforms may use cookies or tracking technologies to display relevant ads based on your interaction with our website.

This helps us:

  • Reach the right audience
  • Avoid showing irrelevant ads
  • Improve customer experience

No sensitive personal data is shared for advertising purposes.

5. Data Sharing & Third Parties

We may share limited information only with trusted partners when necessary, such as:

  • Delivery and courier services
  • Payment processors
  • Website hosting and analytics providers

All partners are required to handle your data securely and confidentially.

6. Data Security

We take strong measures to protect your information, including:

  • Secure servers and encrypted connections
  • Restricted internal access
  • Regular system monitoring

While no system is 100% secure, we continuously work to safeguard your data against unauthorized access, misuse, or loss.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer service
  • Meet legal and accounting requirements

Once no longer needed, data is securely deleted or anonymized.

8. Your Rights & Choices

You have the right to:

  • Access or update your personal information
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications at any time

You can contact us to exercise these rights.

9. Children’s Privacy

Shifa Organics does not knowingly collect personal information from children under the age of 13. If such data is discovered, it will be promptly deleted.

10. Business Transfers

In the event of a merger, acquisition, or business transfer, customer information may be transferred as part of business assets, while remaining protected under this Privacy Policy.

11. International Users

If you access our website from outside Pakistan, you acknowledge that your information may be processed and stored in accordance with applicable local and international data protection laws.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in laws, technology, or business practices. Updates will be posted on this page with the revised date.

Continued use of our website indicates acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to contact us:

Our Commitment to You

At Shifa Organics, privacy is not just a legal obligation — it is part of our commitment to honesty, transparency, and long-term customer trust. We value your confidence and strive to protect it at every step.